Our Training Mission Statement

SHEP is a values-led organisation that provides quality education and training, based on experiential approaches and underpinned by humanistic philosophy and theory, to support empowerment and appropriate self-acceptance, to enhance health and well-being and to promote social justice.  

Our Values

Our core values are respect, equality, empowerment, honesty, acceptance, initiative, creativity and compassion. Our education and training programme is informed by our belief in:

  • the intelligence, capabilities and creativity of each person
  • the reality of human struggles and vulnerabilities
  • the importance of building good relationships and making heart connections
  • the interdependence of  personal well-being and community well-being
  • social justice

Our education and training programme is also based on our commitment to:

  • working in empowering ways
  • promoting inclusiveness and opposing unjust discrimination
  • facilitating reflective inclusive spaces
  • working in ways which promote the integrity of the natural environment
  • being flexible and responsive to emerging needs

In SHEP you can expect:

  • A caring and supportive atmosphere providing a safe and pleasant place to learn.
  • A quality service which is open and promotes learning for all
  • Friendly and helpful staff, trainers and tutors who will treat you with dignity and respect,
  • Quality facilitation and/or teaching from well-trained and suitably qualified staff, trainers and tutors.
  • Accurate and accessible information about our courses and services.
  • Easy and accessible enrolment procedures.
  • The guaranteed delivery of your course, once the course has commenced.
  • Classes to start and end on time.
  • Notification at the earliest opportunity of any re-scheduling, postponement or cancellation of classes.
  • Learning materials that are relevant and appropriate.
  • Confidentiality, when appropriate, in your dealings with staff, trainers or tutors in accordance with Project policies.
  • That staff, trainers and tutors will respond as quickly as possible to any difficulties you communicate to us.
  • To be kept informed about developments in the project that may affect you.
  • For assessed courses, course work marked and feedback given within four weeks of the agreed date for handing in the assignments.
  • A SHEP Certificate of participation, where attendance is over 80%.

As the learner we expect you to:

  • Treat other learners and trainers with respect, courtesy and consideration.
  • Attend your course as best as possible and at least meet the minimum attendance requirements (80%).
  • Be on time for sessions.
  • Participate as fully as possible in the training.
  • Attend the course sessions whilst not under the influence of alcohol and/or drugs.
  • Let us know if you are having difficulty with the course.
  • Switch off mobile phones whilst you are in training.
  • Let us know if you are going to be absent.
  • Pay your fees promptly or in accordance with the agreed payment plan.
  • For courses with assignments, complete course work within the agreed timescale.
  • For courses which are assessed, familiarise yourself with assessment regulations and procedures. 
  • Treat equipment, furniture and buildings with care.
  • Give the trainer constructive feedback on your course.
  • Complete any learner surveys we conduct.